Unlocking Agile Potential: How a Coaching Approach Elevates Scrum Mastery Part 3

Part 3 Building Strong Relationships in Scrum: Achieving Success through Empathy, Appreciation, and Active Listening!

David Theil
16 min readFeb 7


When we start a new Coaching Series with a Team Member the Scum Master has to first establish the base for this coaching process. The Coach aka Scum Master must first establish trust, and a good relationship and check if the Coachee aka Team Member is in the right state of mind for the coaching. Coaching means Change and one has to be ready and prepared for this change. It is the responsibility of the Scrum Master to not start any (personal) transformation without ensuring that the base for this change is given. Otherwise, the coaching process will either take a lot more time and energy for both Coachee and Coach or will fail in a very bad way with unforeseeable consequences. This is why we discussed the prerequisites of the coaching process in the second part of the series.

In the third part, we will now focus on building trust and relationships. This will help you and your coachee to better work together in the coaching process and ease any stressful situations in the coaching sessions.

Content of the Article Series:

I. Introduction to Coaching
1. What is coaching?
2. Which roles are involved in a coaching process?
3. Common misconceptions about Coaching
4. Common misconceptions about Coaching a Scrum Team
5. Why is coaching important in the Scrum Context?
6. What are the benefits of Coaching a Scrum Team?

II. The Coaching Process
1. Overview of the Coaching Process
2. The prerequisites to a good coaching process
3. The right state of mind a coachee must have to achieve the coaching goals
4. Control Questions — How to check if your coachee is ready
5. What is a Growth Mindset and
6. Checking for Fixed vs Growth MindsetWhat is a Fixed Mindset?
7. Moving Coachees from a Fixed to a Growth Mindset
8. Key skills a coach must have and key techniques used by a coach
9 . Key Activities of a Coach
10. The major Steps…



David Theil

Escape the feature factory and start agile product development. LinkedIn: https://www.linkedin.com/in/davidtheil1/ Twitter: https://twitter.com/DavidTheil